Refund and Return Policy
Thank you for shopping with Essence Royale. We value your satisfaction and strive to provide quality products. Please review our refund and return policy below.
1. Returns
We accept returns of products within 2 days of purchase.
- Items must be unused, in their original packaging, and in the same condition as received.
- To complete your return, we require a receipt or proof of purchase.
Note: Certain items are non-returnable, including:
- Used Products
- Empty Bottles
- Duplicate Products
2. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be sent to you within 5 business days.
- A partial refund may be issued at our discretion for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Refunds will be issued through a method communicated to you at the time of approval.
3. Exchanges
We do not offer exchanges except in the case where a wrong product has been delivered to you. If you have received an incorrect item, please contact us within 2 days of delivery and we will arrange an exchange at no additional cost.
To report a wrong product, please contact our customer support at essenceroyaleofficial@gmail.com or submit a request through https://essenceroyale.co. Please include your order details and a photo of the product received. Our team will guide you through the process.
4. Shipping Returns
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
5. Force Majeure / Exceptional Circumstances
We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.
6. Governing Law
This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Bihar.
7. Contact Us
For questions or concerns regarding this policy, please contact us at:
- Email: essenceroyaleofficial@gmail.com
- Phone: +91 7549286256
- Address: Nazni Chowk, Raj Dewri, Bettiah 845438, Bihar, India